ABOUT ME

I AM dedicated to providing exceptional service and support to help businesses thrive and grow. Whether it's ​managing client relationship management duty, administrative task, and assisting customers with their needs. I ​am commited to delivering excellence and ensuring client satisfaction.

Furthermore, my strong communication skills enable me to interact professionally with clients and team ​members ensuring clear and effective collaboration. I excel at identifying client needs, and streamlining ​processes.

LET’S CONNECT AND DISCUSS HOW I CAN CONTRIBUTE TO YOUR SUCCESS AS A VIRTUAL ASSISTANT. I LOOK FORWARD TO THE ​OPPORTUNITY TO WORK TOGETHER AND MAKE A POSITIVE IMPACT ON YOUR BUSINESS.

Rachel Nicandro

WHY CHOOSE ME?

Client-Oriented

My number one priority is customer satisfaction. I make sure that I always take into ​consideration how I can accomodate my client’s needs, wants and specifications.

Self-Starter

I’m a self starter who takes great initiative and ownership in work. I thrive on ​independently driving projects forward and finding solutions proactively.

Passionate Worker

I work not only to earn a living, but to make an impact on the business objectives ​and goals of my clients. I love working hard and seeing good results.

SKILLS AND EXPERTISE

• Strong organizational and time ​management skills

• Exceptional communication and ​interpersonal skills

• Ability to work independently and ​as part of a team

• Detail-oriented and able to handle ​multiple tasks simultaneously

• Experience in inbound and outbound calls.

• Has Technical Support experience

• Handled Sales

• Experience with Talent Acquisition

SERVICES OFFERED

Customer Support:

• Responding to customer inquiries via email, chat, or phone.

• Resolving customer issues and escalating complex cases to management

• Processing orders and refunds

• Following up with customers for feedback or additional information

Technical Support:

• Providing basic technical support for software applications

• Troubleshooting common computer issues (network connectivity, software installation)

• Assisting with cloud-based services (Google Drive, Dropbox, etc.)

Appointment Scheduling:

• Schedule appointments or meetings between qualified leads and the appropriate sales representative or team ​member.
  

• Coordinate schedules to find mutually agreeable times for both the lead and the sales team.
  

Customer Relationship Management:

• Nurture customer relationships through personalized email communication, loyalty programs, and ​special offers.
  

• Implement strategies to retain and re-engage inactive subscribers or customers.
  

Event Planning and Coordination:

• Researching venues and vendors

• Sending invitations and managing RSVPs

• Coordinating on-site logistics (catering, decorations, AV equipment)

• Managing post-event follow-ups and thank-you notes
  

Digital Marketing Support:

• Social media management: Creating and scheduling posts, engaging with followers.
  

• Email marketing: Designing newsletters, managing subscriber lists, and running email campaigns.
  

• Basic graphic design: Creating simple graphics or visuals for social media or blog posts.
  

Personal Assistance:

• Managing personal appointments and reminders

• Making personal travel arrangements

• Researching products or services for personal use

• Handling personal correspondence and communications

My ProjectS

CLIENT FEEDBACK